Communications
- Someone told me the other day he counted 25 different
ways to communicate with people - email, text,
IM, PDA, networking, etc. Sometimes it doesn't
hurt to use one of the oldest. Pick up the phone. We
think you should always have at least one open reminder
for every Customer and keep those reminders current.
You need to touch your customers because you can't
afford to lose them.
Speaking of Touching - Have you heard
about our new product - TouchBase? The sync copy of
your database is stored on our server - DBC (Database
Central); for reasons such as private label consortia
programs; ClientBase Browser hosted; CBO (ClientBase
Online); CBMS (ClientBase Marketing Services). Now it
can be used to just TouchBase with your customers -
we send email birthday and anniversary greetings, welcome
homes and some other things. We also give you access
to your survey tool. Initial reaction from users is
"fabulous - what a timesaver!" Use
this link for more details. Contact your sales rep
here.
To see a sample of the survey tool and it's flexibility
use this link to Update Your Travel Preferences in our system.
On a Related Matter - Inquiries
What if we offered a "Thank You for The Inquiry" as
part of TouchBase? Would we find many ResCards started
in your database? We really urge you to start the ResCard
when you have the first contact with a customer inquiring
about a new trip. You will manage your leads much better
and we could help you with TouchBase.
Review Your MasterCard Credit Card Code
In ClientBase, the pre-defined default for MasterCard
is MC. As you may be aware, many GDS use CA or IK so
you should change the MC to your correct code to avoid
any approval issues by going to Global Defaults|User
Defined Fields|Cards. If you're unsure how to do this,
join one of our daily Q & A sessions and a ClientBase
specialist will walk you through not only how to change
it, but also find all profiles that include the MC code
so you can clean them up.
TMU is Coming. Hope we see you at
TMU (Trams Marketing University) in April. No better
place to learn more about how to use our products and
find out what your peers are doing with them. To learn
more about TMU, use
this link. Click on Tracks, to view suggested classes.
Access Codes - What Are They
and How Do I Get a New One? Normally once a year, you
are alerted that you need to get a new access code.
Frankly, that is our way of controlling access to our
software if someone doesn't pay us. Some of you
are on an automatic system that just keeps charging
you. But we also want to make sure you are on the right
version such as a consortia's private label. If
you switch memberships, we need to give you a new access
code for that consortia. If you increase the number
of simultaneous licenses, you need a new access code.
How do I get a new access code? If I am current on my
payments, the simplest way is by connecting to myTrams
which has your agency account information. You need
to know the login email address to use this. myTrams
is available 24/7. During office hours you can also
opt to call our office and ask Administration to help
you (option 3 at 310-641-8726). Administration can also
help you with your login to myTrams if you don't
know it. Sales Reps and Support cannot make any changes
or updates needed to give you new access codes so you
must contact Administration.
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