Dear ClientBase Customer,
We would like to remind you of the upcoming TLS upgrade deadline. In our last communications, we mentioned the PCI Council had extended the deadline for these upgrades. Upgrading to TLS 1.2 provides the highest level of protection against known vulnerabilities. We strongly encourage our customers to adopt the TLS 1.2 standards as soon as possible to reduce their exposure to data breaches and other known risks. Please complete this task no later than March 31, 2018. To assist you with this we are again providing some FAQ's on the topic. Read carefully, as failure to act could result in your data no longer syncing.
Q: Why is the TLS 1.2 upgrade necessary?
A: ClientBase Online, CBMS, and our Database Synchronization tool all use SSL/TLS (Transport Layer Security) as the method to secure communications between our servers and web browsers or local applications accessing them. The TLS 1.2 upgrade is necessary as the older SSL and early TLS encryption protocols no longer meet minimum security standards due to vulnerabilities in the protocol for which there are no fixes.
Q: Which products are affected by this upgrade?
A: All programs that communicate and sync data securely with trams.com and sync.trams.com
- ClientBase Marketing Services
- Database Synchronization tool (CBMS Sync, CBO Sync or Branch Sync)
- ClientBase Online users
Q: Which Windows operating systems are unable to support TLS 1.2? When did Microsoft end support for these operating systems?
A:
| Windows OS Version |
Supports TLS 1.2 |
Mainstream Support End Date |
Extended Support End Date |
| Windows XP |
No |
April, 2010 |
April, 2014 |
| Windows Vista |
No |
April, 2012 |
April, 2017 |
| Windows Server 2003 |
No |
July, 2010 |
July, 2015 |
| Windows Server 2008 |
No |
January, 2015 |
January, 2020 |
Q: What does it mean that Microsoft ended support for my operating system?
A: End of support refers to the date when Microsoft no longer provides automatic fixes, updates, or online technical assistance. Without Microsoft support, you will no longer receive security updates that can help protect your PC from harmful viruses, spyware, and other malicious software that can steal your personal information.
Q: Do I have to replace my server if I'm not on a supported Windows operating system?
A: While we of course highly recommend upgrading to a server that Microsoft supports to ensure the highest level of security for your data, you can move any of your scheduled sync tasks to a desktop computer with an operating system that supports TLS 1.2 and continue using your current server until an upgrade can be made.
Q: Which Windows operating systems support TLS 1.2?
A:
| Windows OS Version |
Supports TLS 1.2 |
Enabled by default |
| Windows 7 |
Yes |
No |
| Windows 8 and higher |
Yes |
Yes |
| Windows Server 2008 R2 |
Yes |
No |
| Windows Server 2012 |
Yes |
Yes |
Q: What are the ClientBase/TRAMS hardware requirements?
A: Please click the link below for our current hardware requirements:
http://static.trams.com/tramslibrary/documentation/cb/hwsysrequire.pdf
Q: If I have a supported operating system that is not enabled by default, how do I enable it to use TLS 1.2?
A: Since TLS 1.2 is not automatically enabled on Windows 7 or Windows Server 2008 R2, here are the quick steps to enable it from a user work station or the computer running your Sync scheduled task.
- Open your Internet Explorer browser
- Select Internet Options
- Click on the Advanced Tab
- Check "Use TLS 1.2" from the security grouping.
To verify TLS 1.2 has been enabled from the computer running Sync click on this link:
https://www.ssllabs.com/ssltest/viewMyClient.html
You should see YES next to TLS 1.2 under "Protocol Features"
Q: What if I have additional questions or need assistance?
A: Sabre takes the business of securing your data quite seriously and we are happy to help if you have any questions or need further assistance. Please contact us at trams.Techdesk@sabre.com with questions relating to this upgrade.
We remain committed to world-class security practices, and our support and sales teams are ready to assist our customers to prepare for compliance with minimal disruption.
Kind regards,
Jill Kuhns
ClientBase Product Marketing Manager
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