July 2011

Where else but Summer Camp?
No matter, what your level of expertise, you can learn more about ClientBase with the intensive training available over the 2 ? days starting August 17th. We have classes for beginners and advanced users. And you can double up, saving on registration cost -two for the price of one. Great place to meet and talk with your peers about their experiences. The venue is great - the Westin at Kierland Commons in Scottsdale. This is a very relaxed way to learn. Some great shopping right next door too. Click for more details. Hope to see you or some of your employees there.

Tips

If you are synching, you need someone set as manager in ClientBase Windows.
Within User Logins, you can set your utilization level to Manager vs User. It has some benefits. If you are synching, you will be notified as part of the login when your sync is out of date. If you are also using CBO, you can change the user settings without logging in as SYSDBA.

Color me blue.
In the 3.6 version of ClientBase, you can set the fonts on a VIP name and address to blue. Now when that someone calls, you can recognize them as a VIP. That customer who hasn't booked anything in the past couple of years can be set in Red. BTW - You can do this using Global Modify too. And if you don't like blue, there are other colors you can use.

TouchBase - do you know what it is?
We check your ClientBase database for customers with birthdays, wedding anniversaries, expiring passports, leaving on a trip, returning from a trip, and new customers to mention a few. All of them get a personalized greeting from you (See samples). You too can become one of the many ClientBase users who receive nice complimentary responses from your customers for thinking of them. And just as important - they may remember you when they start thinking about their next trip. Ask your Sales Rep for names of other agencies using TouchBase. They will tell you how good it is. Now you can do what your suppliers are doing.

You need a Marketing Category for past travelers to identify which suppliers they used in the past.
If you don't already have it, add a new category for past travel. Include Suppliers you don't normally sell. Also, be sure to include Suppliers who no longer exist like Royal Cruise Line and even Sitmar. It is also a good idea to include Radisson Seven Seas. You could be surprised what you can learn about your prospects. The survey tool which is part of TouchBase, could help you collect that data. See sample here.

Read about it

Part of the whole
Trams® was acquired by Sabre Travel Network® over 5 years ago. As a result of that acquisition, you became a Sabre Travel Network customer overnight, even though you may not be using the GDS (Global Distribution System) services of Sabre Travel Network. Now more than ever, you need a travel supplier that goes beyond those "traditional" thoughts and applications of the past.

With the introduction of Sabre® Red^TM - your total travel solution - our company has expanded how a technology partner can support your travel agency needs throughout your business operations. Sabre Travel Network is looking to help you increase your business performance and drive that customer loyalty through the great tools you'll be learning more about at Summer Camp; no matter whose GDS services you use.

So, if you haven't been welcomed enough already, welcome to the Sabre Travel Network family. We know you're looking to stay ahead, and we're here to help.

Conferences
We have and will be attending all of the Consortium conferences over the next few months. We have a lot of exciting new things to show you, so we hope you will stop by and talk to us in our Sabre Travel Network booth. At some we will be doing a breakout session on how to improve the quality of the data in your database. This is an area that needs the attention of every owner. Whether it is Summer Camp or a Consortium Conference, we urge you to take the time to listen and see examples of what we are talking about. Click here to see a list of the conferences.

Know your product
To maximize the benefit of attending our live WebEx classes or accessing the recorded trainings please know whether you're a Windows, Browser or Online user and attend the associated classes. (If you're a manager, advise your staff which you use.) And make sure that if you're a ClientBase Online user (CBB or CBO) and join a daily Windows Q & A that you identify yourself as such. Otherwise, the trainer will provide the answer on the Windows version which will lead to confusion.

ClientBase Product Resource Guides
For a complete summary of all our product resources (training, documentation, support), please view our dedicated Product Resource Guides.
ClientBase Windows: Use this link
ClientBase Online/Browser: Use this link

Live Connect

Live Connect.
is what we call the process within ClientBase that allows you to connect to over 80 different supplier booking engines, automatically login, pass profile information from ClientBase to many of the booking engines and import the complete booking with itinerary information back into ClientBase. You might be surprised to learn that it saves proficient users a significant amount of time. You can actually book a cruise for a customer while you are talking to them. It requires so few key strokes - if your profiles are complete in ClientBase - you can talk and book. I don't know about you, but while some of us can't talk and type, we can talk and walk. A one phone call conversation and simultaneous booking is doable.

Two new Canadian Live Connects.
The Globus and Travel Bound have just released new Live Connects which are exclusively available for our Canadian Customers. Check out the current list on our website.

Regent Seven Seas.
I am surprised how few have used the Regent Seven Seas Live Connect. This is a great way to book those cruises.

Live Connect training.
Join us in our Live Connect Session at Summer Camp which will include hands on booking in a lab environment.