October 2010

Tips

Get Fit
I did a class recently on getting your database in shape. Here are a few things to check.

1. Are Vendors (Suppliers) associated with travel categories in their profile?
2. Are Preferred Vendors (Suppliers) checked?
3. Do you enter Trip Start and Return Dates in Res Cards or include in GDS accounting line entries?
4. Are you using ClientBase to do invoicing to get consistent accurate invoices in back office (see next item)?

Time to Get Started
Many of you still enter your transactions in your GDS using scripts to get them to your back office. If you are a Trams Back Office or even a GlobalWare user, it's simple to create a transaction in ClientBase and invoice it. If you are a Trams user, the minute you invoice you are done.

• Trip Start and End Date in the ResCard
• Check Region of the World in the ResCard
• Add one Reservation with
• Select Supplier (type in part of name and depress tab key)
• Amount of the Trip
• Commission amount
• Then invoice. (Go to QA WebEx Session for Help Setting up Fast Invoice) or click for Quick Steps document.

Missing Customers?
Have you checked lately? Even if you don't invoice in ClientBase or Trams Back Office, here is a query that will work if you have been using Res Cards recently and know someone cruised with you in the past.

*** Profile Level 3 Filter Number 1 _____________________
(Profile Type [Leisure]) AND (Profile Status Is Equal to Active)
AND (Marketing: INTERESTS Is Checked [Cruises])
AND (ResCards Filter Type: Does NOT Have Any ResCard Records with the following criteria)
(ResCard Trip Start Date Is From "=0,0,0" [10/23/2010] to)
AND (Reservation Travel Category [Cruise])

Remember the Floating Dates?
Using =0,0,0 is the same things as typing in today's date. And if you save a query with it, it will always use the then current date. First 0 is day, second 0 is month and third 0 is year so =0,0,-1 is one year ago today. You can use this in any query for the date field. Look for more instructions in the help index by searching on date formulas.

TouchBase - It is Unanimous.
I can't find anyone who is using TouchBase who isn't happy with the results. We‘ve received some suggestions for enhancements, but overall, we're getting positive feedback from customers. Click to learn all about it. You can try it and if you don't like it - cancel anytime. And remember, we are constantly adding new email templates to the TouchBase library, so next time you log on, be sure to check out our new Thanksgiving, Passport Reminder and Welcome Home emails.

Read It

The 3.06.00 version of ClientBase Windows (CBW) has been rolled out to all our ClientBase Online customers who also use ClientBase Windows. There are a lot of neat features in it. Click to see the complete feature list.

New Live Connect in Canada
Canadian travel counselors who use Sabre Vacations, will soon have more opportunities to offer their customers the best options at the best value. Starting in November, you'll be able to access dynamically packaged vacations by Fun Sun Vacations and Holiday House through an enhancement to the product! This new content allows you to pick and choose package components to create the very best vacation option for your customers. More information about Sabre Vacations Canada - Dynamic Packaging will be coming soon so stay tuned!

Sabre Cruises Announces Exclusive Group Booking with Royal Caribbean Brands
Shop, book and manage group space on Royal Caribbean, Azamara Club Cruises, and Celebrity Cruises through Sabre Cruises! We are the first third-party tool to give you integrated automated access to Royal Caribbean brand groups. Provide more value to your clients by using the only tool that offers group bookings on all participating cruise lines. Visit www.sabrecruises.com to find out how you can shop and compare RCI group inventory side by side with all other promotions, manage aspects of the group and more.

Mark your calendars for Technology & Marketing University (TMU) 2011
Next year's event will be at the MGM Grand from May 17-19, 2011. TMU provides you a tremendous opportunity to get classroom training on the capabilities you rely upon most, hear from industry leaders, and ensure you're staying on top of the most relevant marketing trends. Stay tuned for more details before the end of the year. We'd love to see you there!